Woodard Restoration Privacy Policy

Effective Date: October 14, 2026

Woodard Restoration is a residential remodeling company at 414 Lott St, Waycross, GA 31501. This policy explains how we collect, use, and protect information when you visit our websites (including woodardrestorationco.com and woodardrestoration.prioritizecx.com), fill out a form, call, or text us.

1. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, city or project address, project type, timeline, whether you own the home, project details, your preferred contact method, payment information when you pay for services, opt-in records and timestamps for all communication channels (SMS, email, etc.)
• Non-Personal Information: IP address, browser type, device information, website usage patterns and analytics, the ad or link that referred you (for example UTM parameters and ad click IDs), cookies and similar technologies
• Customer Communication: Records of quote requests and service requests, estimate appointment details and preferences, project history and feedback
• Information from Meta lead forms: If you submit a Facebook or Instagram lead form, Meta shares the information you entered with us.

2. How We Use Your Information

We use collected data for:

• Responding to your quote request and providing and improving our remodeling services
• Scheduling estimates and carrying out projects
• Processing transactions and payments
• Communicating with you about your quote requests, estimate appointments, and projects
• Measuring and improving our advertising and website
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services: quote request follow-up, estimate scheduling and appointment reminders, project updates, and customer support. Messages may be sent using automated technology. Consent to receive text messages is not a condition of purchase.

• Opt-In & Consent: You will only receive messages if you have explicitly opted in. We maintain timestamped records of all opt-in actions. We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws.
• Opt-Out Instructions: You can cancel SMS notifications at any time by replying "STOP". You will receive a final confirmation message, and no further messages will be sent unless you re-opt in. All opt-out requests are processed immediately. We also honor END, CANCEL, QUIT, UNSUBSCRIBE, REVOKE, and OPT OUT, and opt-out requests made by phone or email.
• Message Frequency & Content: Message frequency varies based on your interactions with our business. Messages will be directly related to the services you have requested. We do not send promotional content without specific consent.
• Help & Support: Reply "HELP" for assistance or contact us at woodard1993@icloud.com. Customer support is available during regular business hours.
• Carrier Information: Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers.

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We use reasonable safeguards to protect your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

• Service Providers: Third-party vendors who assist in our operations (e.g., our CRM and messaging platform, website hosting, payment processing, appointment scheduling, and analytics and advertising providers). SMS aggregators and providers solely for the purpose of delivering messages you've consented to receive. Service providers may use your information only to provide services to us.
• Legal Compliance: If required by law, legal process, or to protect our rights. In response to valid law enforcement requests or court orders.
• Business Transfers: In case of mergers, acquisitions, or sale of assets. In such cases, your data remains protected under the terms of this policy.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We keep information only as long as needed for the purposes described in this policy or as required by law.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze site traffic and user behavior
• Remember your preferences
• Improve website functionality and user experience
• Measure the effectiveness of our services

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

We use tools from third parties, including Meta (Facebook/Instagram) and Google, such as the Meta Pixel, the Meta Conversions API, and Google Analytics. These third parties may use cookies, web beacons, and similar technologies to collect or receive information from our websites and elsewhere on the internet and use that information to provide measurement services and to target and deliver ads. You can opt out of interest-based advertising and limit tracking:

• Digital Advertising Alliance opt-out: https://www.aboutads.info/choices
• Adjust your ad preferences in your Facebook and Instagram settings.
• Google Analytics opt-out: https://tools.google.com/dlpage/gaoptout
• Block or delete cookies in your browser settings.

7. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal information
• Opt out of emails by clicking "unsubscribe" in our emails
• Opt-out of SMS messages by replying "STOP"
• Ask us not to call you
• Request information on how we process your data
• Withdraw consent at any time for future communications
• Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us using the information in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by Woodard Restoration LLC d/b/a Woodard Restoration.

Our services are for adult homeowners. We do not knowingly collect information from children under 13.

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Woodard Restoration LLC d/b/a Woodard Restoration
414 Lott St
Waycross, GA 31501
Phone: 912-282-4272
Email: woodard1993@icloud.com

By using our website and services, you consent to this Privacy Policy.